Everyone involved with Off The Record has to agree to keep confidentiality, to work within data protection guidelines and to follow our safeguarding policy, all of which are vitally important.
- We will not tell anyone you have contacted us or anything about you without your permission. (The only exception is when the issue is linked to a safeguarding concern. If this happens we will let you know and talk with you about this matter)
- If you e-mail us, your e-mail will only be read by the staff team as all our PCs require passwords and can only be used by trained Off The Record staff
- Any e-mail, letters, data or other information about you will be securely stored, used only for the purposes you have give consent e.g. contacting you, measuring your support journey and for funders to show the work of the charity. All information will be disposed of in line with our confidentiality and data protection procedures (12 months after you have left the service or earlier).
Off The Record (OTR) is committed to ethically safeguarding service users as part of a caring confidential, support and counselling organisation. Both service users and volunteers need to know that any personal or confidential information collected is held securely, safely and only shared on a “need to know basis” in accordance with data protection legislation and OTR Policies and Procedures. This way clients can be assured and maintain confidence in us at what is a vulnerable time in their lives.
We collect information from clients for the purposes of statistics and in order to determine the effectiveness of service, to support our clients and assist fund raising by demonstrating positive outcomes. We don’t share the information discussed within the counselling room or our other support services. We do, however, like to share your positive comments, quotes and mini case studies when promoting the service, we will only do this with your signed permission.