Free and confidential - information, support and counselling for young people aged 11 - 25
Client line: 023 9247 4724
Admin line: 023 9278 5999
Off The Record is a busy service, we achieve over 11,968 contacts each year with over 1,500 people contacting the service for the first time.
We provide a Information and Support Service via a pool of 30 volunteer Support Workers committed to providing a welcoming first point of contact and informal crisis support. These volunteers are an integral part of the support offered to young people at the times of the day when it is most needed. In addition to providing information and support we made over 4,989 weekly phone calls in 2016/17 to clients on the counselling waiting list.
Gaining general information is the highest topic of need or concern, followed by anxiety, depression, abusive situations, school, college and work problems, low self-esteem, anger and aggression.
Our clients come to OTR from various sources of referral. A large proportion (43%) were referred to us by GPs and the Health services, word of mouth through family and friends (24%), including former clients is our next highest percentage. We support young people 11- 25 year olds with 48% being between 13 - 16 years old.
Typically 85 counselling places are offered each week which enables at least 3249 1:1 sessions to be attended each this year. At the end of their counselling sessions: 90% of clients reported their concerns about school, work education and training had improved or stabilised. Between 78% and 75% felt their concerns about dealing with anger and self-image had improved or stabilised and 66% were able to report their self-confidence had improved.