` Off The Record : Volunteer roles

Off The Record is celebrating it's 40th Anniversary This Year 

Off The Record (South East Hampshire)

Free and confidential - information, support and counselling for young people aged 11 - 25

Client line: 023 9247 4724

Admin line: 023 9278 5999

Please visit our   or   web pages

Volunteers are central to the services Off The Record offers and at any one time 70-80 people volunteer with us.  While the majority are volunteers on the weekly rota, some also support the service in other ways - as committee members, trustee/directors, supervisors, group workers or by helping with promotions and other activities.

All volunteers on the rota, regardless of previous qualifications or experience must complete Off The Record's in-house 4 day selection/training programme 'Being a Volunteer' (BAV).  All new volunteers also join the rota for several months in a support worker role.  Those seeking to develop and use their counselling skills then have an opportunity to attend Skills Assessment Training to prepare for working in a counselling role.


Volunteers on the rota fall into 4 main groups:  

  • Support volunteers - provide the vital first point of contact with the service, and offer information and informal support via drop-in, phone and email
  • Counselling skills volunteers - offer 1:1 support to clients.  All volunteers in this role have completed a minimum level 3 accredited counselling qualification and a skills assessment training within Off The Record
  • Diploma qualified volunteers - offer support to clients presenting more complex issues.  Usually they are also our more experienced volunteers.
  • Groupwork volunteers - offer support to clients through Groupwork sessions

-and all are required to: 

  • Support one regular rota duty per week (minimum 2 and a half hours) during our advertised opening hours 
  • Regularly support a groupwork session
  • Attend a monthly group supervision meeting
  • Regularly attend workshops and trainings provided by Off The Record
  • Uphold our aims and objectives, and work within our policies, procedures and ethical guidelines
  • Comply with Off The Record's safeguarding policy

Off The Record offers volunteers a good opportunity to develop their skills, knowledge and confidence in working with young people.  Volunteering with us also enables you to network with a wide variety of like-minded people.