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Get to know us

About off the record

At Off The Record (OTR), we’re proud to have been a part of the Havant and the surrounding South East Hampshire since 1977! Our mission has always been clear: to provide free counselling and wellbeing services to young people.

Over the past fifty years, we’ve seen so many changes in society – just think about how music has evolved from vinyl records to streaming on our phones! We’ve adapted with the times while keeping our focus on what truly matters: giving young people free access to the support they need. Our mission statement sums it up perfectly: “Supporting young people’s mental health to fulfil their potential for a brighter future.” We believe in the importance of early intervention, working closely with local organisations to spread the word about our services and how we can help young people and their families in our community. We encourage self-referrals so young people can take the initiative, and then our trained support workers make regular check-in calls to ensure they feel supported while they’re waiting for services. Our counsellors work right in the community, based at our main centre in Havant, as well as in various outreach locations where they’re needed most. This way, we can ensure that everyone has easy access to our help. Plus, we offer online and phone counselling for those who prefer different ways to connect.

Our group courses are delivered in the community and in schools across the Havant borough. Our services extend to supporting the Havant young carers to ensure that have a break from their caring responsibility, to meet other carers and have opportunities for fun and leisure like their non-caring peers.

Everything we do at OTR is about bringing people together, strengthening relationships, and contributing to a happier, healthier community. Our purpose goes beyond simply “supporting young people’s mental health to fulfil their potential for a brighter future.” When young people engage with our services – like one-to-one counselling, family counselling, young carers support and group work courses – they not only build a better future for themselves but also create a positive impact for future generations. By helping them thrive, we’re laying the groundwork for their ability to shape a better world. OTR encourages emotional resilience, sparks creativity, and boosts confidence, empowering young people to drive positive change. Together, we’re building a stronger society and enriching lives. After all, our young people are the key to a brighter future for everyone!

OTR Speech marks

I felt OTR listened really well and I felt comfortable. I wanted to eat more and they helped give me ideas and things to try which I did and helped me learn new strategies to keep calm and help me with situations in the future.

Male, Aged 12

An extremely good service with some lovely people. Will help you to help yourself, and provide a safe space to air your thoughts productively.

Female, Aged 14

Everyone was always very understanding, knew what they were talking about and could provide me with lots of resources to work on for myself. Also everyone was just always kind to talk to and very supportive and understanding.

Male, Aged 15

I needed counselling to air my thoughts, receive advice and to steadily work through my emotions and past, all which was done fantastically by my counsellor. I learnt lots of life lessons, that I may not have learnt if I hadn't had someone to bounce my experiences off of to be able to view them objectively. I also learnt a lot of different coping skills, preventative measures, and learnt a lot of about myself and my own needs and how to be retrospective. I learnt to care for myself, not feel so much guilt, and to be a lot more confident and have perspective.

Male, Aged 21

OTR were great at listening and explaining methods that made me feel less anxious. They’re very supportive and not likely to judge, they made me feel safe.

Female, Aged 14

They don’t judge and are friendly

Female, Aged 19

Every week at the same time someone checked in with me and asked about my life and family. She let me know if she’d be off as well. When I started seeing my counsellor I was made to feel very equal, not a counsellor but more of a conversation and relaxed and I’d always look forward to the appointments. At every part of the process with OTR I felt supported.

Female, Aged 25

I didn't know what to expect about counselling, but was pleasantly surprised. The fact that they listened so well was great, it was so nice to talk to someone and have someone be honest about your situation.

Male, Aged 13

There were check in phone calls every week I was on the waiting list, felt nice to talk to someone.

Service User

Somebody called me, we had weekly chats until I got weekly sessions. Asking how my week had been, asking how I was, I found this really supportive

Service User, Aged 13

My counsellor was friendly and approachable, which made it easier to talk than I thought.

Male, Aged 17

It really helped that I could express my feelings in confidence

Female, Aged 15

I learned to cope better with my anxiety in different ways I haven’t been taught before

Female, Aged 13

I signed up and got put on a waiting list for counselling, it’s good, you get a call every week while you wait and they ask how you are and what you’ve been up to. I didn’t really expect much from a charity but it’s actually really good. I got different tools to help me live with my anxiety. I went from being so scared I couldn’t leave the house to now I am looking for work again.

Male, Aged 24

What would I tell someone thinking about contacting OTR?... That they can and will help you. It might seem a little nerve racking at first but all they want to do is help you.

Female, Aged 20

OTR helped me a lot and opened my eyes to things. I'm much more confident in myself and don't know what I'd of done without it. I learnt how to coping techniques for different things, and learnt not to expect things to happen overnight.

Female, Aged 21

I was a bit worried as it was my first time in counselling, but it was very helpful to have someone to speak to, they were all very good at listening to what I had to say and it’s a great service if you need someone to talk to about your problems.

Male, Aged 19

Going to OTR helped me understand how I felt, control emotions and how I am with others.

Male, Aged 13

I learned a lot about myself through counselling and how to manage things like my physical and mental health. OTR’s counsellors and other members of staff were very accommodating and understanding. It was everything I needed at the time, which really helped me and if anything it exceeded my expectations

Female, Aged 20

Everyone came across and very kind and welcoming, either when I had to see them in person or just over the telephone. Whilst I was waiting a member of the OTR team would call once a week just to ask about if I wanted to remain on the waiting list. And even though that is all they had to do every week they would always check in with how I was doing and if there was anything they could help with, it made the waiting process very easy and made it less stressful.

Female, Aged 20

They were really friendly and listened to me

Female, Aged 19

Doing groupwork was supportive and I liked being with other people, made me feel like I wasn’t on my own. I learnt ways to make me less angry and it’s okay to have emotions, I wish I’d know about it before. I’d tell anyone that it’s not scary and being in a group really helps.

Male, Aged 15

I was really nervous to call but the person on the phone was helpful and friendly, they really listened and didn’t make me feel like I was wasting their time

Male, Aged 15

Meet the team

The OTR team is a mix of volunteers, staff and trustees focused on different roles within the organisation, take a look at how we come together.

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Our Impact

As a small grassroots charity offering free at point of service counselling support we certainly punch above our weight in terms of the quality of service we deliver, to the hundreds of local young people that we support.

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Become a corporate Partner

If you would like to buddy with us for your employee fundraising or local community engagement program we’d love to hear from you, there are so many initiatives and practical ways we can work together to benefit the young people we support.

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Counselling

We offer free counselling for up to 8 weeks for young people aged between 11-25 and up to 6 weeks for parents or carer’s

 

 

Group Work

We offer Group Work programs for both Young people and Parents or Carers    

 

 

Young Carer’s

We offer clubs for young carer’s to take a break from caring responsibilities, explore coping techniques and enjoy free time & fun

 

 

Parent Support

Support options to help parents/carers to develop the knowledge, confidence and tools needed to support young people