{"id":483,"date":"2022-03-07T11:45:49","date_gmt":"2022-03-07T11:45:49","guid":{"rendered":"https:\/\/otr-south.org.uk\/?page_id=483"},"modified":"2022-04-07T16:13:05","modified_gmt":"2022-04-07T16:13:05","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/otr-south.org.uk\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; module_class=&#8221;change-background&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;5em||5em||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Sub Heading&#8221; module_class=&#8221;sub-heading&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; header_2_text_color=&#8221;rgba(55,55,55,0.5)&#8221; header_2_font_size=&#8221;20px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>We\u2019re here to help<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Heading Text&#8221; _builder_version=&#8221;4.15&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@[\/et_pb_text][et_pb_text admin_label=&#8221;Intro Text&#8221; module_class=&#8221;larger-first-paragraph&#8221; _builder_version=&#8221;4.15.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>There are staff and admin working from 0930-2030 every weekday, but the team are all part-time and work different shifts to provide cover at busy evening times.<\/p>\n<p>If you call and our lines are busy or we are unable to answer please leave a message, or email us, and we will get back to you within 2-3 working days.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;#contact-us&#8221; button_text=&#8221;Email Us&#8221; admin_label=&#8221;Email Button&#8221; _builder_version=&#8221;4.15.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;https:\/\/otrs-south.org.uk\/portal&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Self-refer&#8221; admin_label=&#8221;Refer Button&#8221; _builder_version=&#8221;4.15.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; admin_label=&#8221;Image Column&#8221; _builder_version=&#8221;4.15&#8243; _dynamic_attributes=&#8221;background_image&#8221; _module_preset=&#8221;default&#8221; background_image=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9mZWF0dXJlZF9pbWFnZSIsInNldHRpbmdzIjp7fX0=@&#8221; background_size=&#8221;contain&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.15.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(191,91,129,0.23)&#8221; custom_padding=&#8221;1em|2em|2em|2em|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/otr-south.org.uk\/wp-content\/uploads\/2022\/03\/Group-6546.svg&#8221; title_text=&#8221;Group 6546&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;100px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text admin_label=&#8221;Call us&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Call us<\/h3>\n<p>023 9247 4724[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(191,91,129,0.23)&#8221; custom_padding=&#8221;1em|2em|2em|2em|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/otr-south.org.uk\/wp-content\/uploads\/2022\/03\/Group-6767.svg&#8221; title_text=&#8221;Group 6767&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;100px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text admin_label=&#8221;Email us&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Email us<\/h3>\n<p>enquiries@otr-south.org.uk[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_3,1_3&#8243; module_id=&#8221;contact-us&#8221; _builder_version=&#8221;4.15.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||4em||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Contact Form&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>We\u2019re here to help<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Widgets Shortcode&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<div class=\"widgets-container\">\n\t\n\t\n\t\t\t<div class=\"widget\">\n\n\t\t\t\t<h3>Counselling<\/h3>\n\t\t\t\t<p>Talking to someone outside of school, work or home helps build resilience as you explore and overcome issues that cause you difficulty or distress<\/p>\n\t\t\t\t<a href=\"\/counselling\/\" class=\"otr-btn inherit-parent-bg\">Learn More<\/a>\n\n\t\t\t<\/div>\n\t\n\t\n\t\t\t<div class=\"widget\">\n\n\t\t\t\t<h3>Groupwork<\/h3>\n\t\t\t\t<p>6 sessions of 6-8 young people that provide support with practical coping strategies.<\/p>\n\t\t\t\t<a href=\"\/groupwork\/\" class=\"otr-btn inherit-parent-bg\">Learn More<\/a>\n\n\t\t\t<\/div>\n\t\n\t\n\t\t\t<div class=\"widget\">\n\n\t\t\t\t<h3>Young Carer<\/h3>\n\t\t\t\t<p>Our Young Carers program creates a web of links to support their social needs and their right to be a young person<\/p>\n\t\t\t\t<a href=\"\/young-carer\/\" class=\"otr-btn inherit-parent-bg\">Learn More<\/a>\n\n\t\t\t<\/div>\n\t\n\t\n\t\t\t<div class=\"widget\">\n\n\t\t\t\t<h3>Whats On<\/h3>\n\t\t\t\t<p>Check here to see what workshops, courses, resources and jobs we have available to you.<\/p>\n\t\t\t\t<a href=\"\/whats-on\/\" class=\"otr-btn inherit-parent-bg\">Learn More<\/a>\n\n\t\t\t<\/div>\n\t\n\t\t\n<\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Map Section&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#5dc5cd&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; box_shadow_style=&#8221;preset4&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Map Code&#8221; module_class=&#8221;map-module&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<style><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  .map-module,<!-- [et_pb_line_break_holder] -->  .map-module>div {<!-- [et_pb_line_break_holder] -->    height: 100%;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  <!-- [et_pb_line_break_holder] -->  iframe {<!-- [et_pb_line_break_holder] -->    width: 100%;<!-- [et_pb_line_break_holder] -->    min-height: 300px;<!-- [et_pb_line_break_holder] -->    height: 99.9%;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><iframe loading=\"lazy\" width=\"600\" height=\"500\" id=\"gmap_canvas\" src=\"https:\/\/maps.google.com\/maps?q=Off%20The%20Record,%20Hampshire&#038;t=&#038;z=13&#038;ie=UTF8&#038;iwloc=&#038;output=embed\" frameborder=\"0\" scrolling=\"no\" marginheight=\"0\" marginwidth=\"0\"><\/iframe>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#5dc5cd&#8221; custom_padding=&#8221;3em|2em|3em|2em|true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Find Us&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; custom_margin=&#8221;||2em||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Find Us<\/h3>\n<p>138 Purbrook Way<br \/>\nLeigh Park<br \/>\nPO9 3SU[\/et_pb_text][et_pb_text admin_label=&#8221;Call Us&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|700|||||||&#8221; custom_margin=&#8221;||2em||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Call Us<\/h3>\n<p>023 9247 4724[\/et_pb_text][et_pb_text admin_label=&#8221;If our lines are busy&#8230;&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]If our lines are busy or we are unable to answer please leave a message and we will get back to you.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQs&#8221; _builder_version=&#8221;4.14.8&#8243; _module_preset=&#8221;default&#8221; display_conditions=&#8221;W10=&#8221; global_module=&#8221;250&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQ Title&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>FAQs<\/h2>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;FAQs Shortcode&#8221; _builder_version=&#8221;4.15&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\t\n\n\t<div class=\"faqs-container\">\n\n\t\t\n\t\t\t<div class=\"question-container\">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<h3>Can you share client information?<\/h3>\n\t\t\t\t\t<div class=\"question-toggle\">\n\t\t\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t\t\t<div class=\"line one\"><\/div>\n\t\t\t\t\t\t\t<div class=\"line two\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer hidden\">\n\t\t\t\t\t<p>Occasionally Off The Record is asked by our clients or by external agencies to write reports, attend meetings, or share information on the progress made in counselling or other services.  We are not normally in a position to do this because of our duty of confidentiality to our clients and because counsellors are not trained in the specialist areas of diagnosis or social work assessment.  However, we can in some circumstances, and on receipt of written consent from the client(s) who attended a service, provide brief information about the dates and number of sessions attended. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"question-container\">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<h3>Can a 10 year old go on the waiting list now?<\/h3>\n\t\t\t\t\t<div class=\"question-toggle\">\n\t\t\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t\t\t<div class=\"line one\"><\/div>\n\t\t\t\t\t\t\t<div class=\"line two\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer hidden\">\n\t\t\t\t\t<p>Unfortunately we can\u2019t admit anyone into our counselling or groupwork service until they turn 11, however, people can join our young carers group from 8 years old\r\n<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"question-container\">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<h3>How many sessions of counselling do you offer?<\/h3>\n\t\t\t\t\t<div class=\"question-toggle\">\n\t\t\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t\t\t<div class=\"line one\"><\/div>\n\t\t\t\t\t\t\t<div class=\"line two\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer hidden\">\n\t\t\t\t\t<p>We offer 6 sessions as standard, on the rare occasion that\u2019s needed we can increase this, but this is on a case by case basis<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"question-container\">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<h3>Can a young person do counselling and group work at the same time?<\/h3>\n\t\t\t\t\t<div class=\"question-toggle\">\n\t\t\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t\t\t<div class=\"line one\"><\/div>\n\t\t\t\t\t\t\t<div class=\"line two\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer hidden\">\n\t\t\t\t\t<p>Yes, absolutely! There\u2019s no fixed order in which they should be undertaken and the group work courses are designed to complement 1-2-1 counselling<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"question-container\">\n\t\t\t\t<div class=\"question\">\n\t\t\t\t\t<h3>How long is the OTR waiting list?<\/h3>\n\t\t\t\t\t<div class=\"question-toggle\">\n\t\t\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t\t\t<div class=\"line one\"><\/div>\n\t\t\t\t\t\t\t<div class=\"line two\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"answer hidden\">\n\t\t\t\t\t<p>There\u2019s no straight answer to that question, there are too many factors involved; time of year, age of young person, their counselling need and the type of service delivery<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<\/div>\n\n[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/otrs-south.org.uk\/portal&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Self-Refer&#8221; button_alignment=&#8221;center&#8221; 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